For quick reference, please Print the Voicemail Quick Reference Guide.
For more details, select a link below.
Watch the Voicemail Setup Video
Setting Up Voicemail - Video
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How to use Voicemail
Home voicemail answers your phone calls while you are away, on the Internet, sending a fax, or taking another call. You can retrieve your voice messages at anytime; from any touch-tone phone, whether from home or a remote location, without the need of additional equipment.
- Your voicemail will answer calls after four to six rings.
- You will hear an interrupted dial tone when there are new messages in your mailbox.
- Your mailbox can store up to 45 messages for a maximum of 31 days each.
- You can activate up to four individual sub-mailboxes.
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Voicemail Quick Start (first-time activation)
To set up your voicemail, you must be calling from your Charter home phone.
- Dial your seven- or 10-digit Charter Telephone® number.
- Voice instructions will guide you on how to create a new four-digit PIN.
- You will then be prompted to record your name and personal greeting.
Note: PIN Skip will be automatically turned on at this point, allowing you access to your voicemail from your home phone without having to enter your PIN. Please refer to Login Options for instructions on how to turn off PIN Skip.
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Accessing Messages
Follow these instructions to access your mailbox after you have activated your voicemail system.
From Your Home Phone
- Dial your seven- or 10-digit home telephone number. (If PIN Skip is off, you must enter your PIN).
- You will enter the Main Menu.
From another phone:
- Dial your seven- or 10-digit home telephone number.
- Press *5 when you hear the greeting.
- Enter your 10-digit phone number.
- Enter your PIN + #.
- You will enter the Main Menu.
When you dial into your voicemail, you will reach the Main Menu and have the following options:
- Press 1 to review messages.
- Press 3 to work with your greetings.
- Press 4 to change your mailbox settings.
- Press 9 for interactive help.
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Reviewing Messages
From the Main Menu, press 1 to review your messages. These non-prompted options are available during message review:
Non-Prompted Options
| Key |
Feature |
Desciption |
| 1 |
Repeat |
Repeat current message in its entirety. |
| 3 |
Delete |
Erase current message and play the next message. |
| # |
Save |
Save current message and play the next message. |
| 5 |
Envelope Information |
Repeat time and date message was received. |
| 6 |
Skip |
Move to next message; current message remains new. |
| 7 |
Rewind |
Rewind current message by four seconds. |
| 8 |
Pause |
Pause current message for up to two minutes. |
| 9 |
Fast Forward |
Fast-forward within current message by four seconds. |
| *7 |
Return |
Replay previous message. |
| *1 |
Return to main menu |
|
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Setting up Your Personal Greetings
Charter Telephone® Voicemail offers you the flexibility of multiple types of greetings.
Default Greetings: When you first activate your voicemail, you will have the option to record your name and personal greetings. If you do not record or activate any greetings, your callers will hear your recorded name (or your phone number, if you have not recorded your name) with the default system greeting. However, at any time after you have set up your mailbox, you can opt to use the default system greeting.
Custom Greetings:From the Main Menu, press 3 to record/change your personal greetings.
Step 1: Select the greeting you want to record/change:
Greeting Options
| Key |
Greeting |
Desciption |
| 1 |
All-Calls Greeting |
Plays for all calls when no other greetings are recorded or active. |
| 2 |
No-Answer |
Plays when you do not answer your phone. When activated, this greeting overrides the all-calls greeting. |
| 3 |
Busy Greeting |
Plays when your phone line is busy. |
| 5 |
Extended-Absence Greeting |
Activate this greeting when you will be away from home for longer periods of time. You can choose whether callers can leave messages when this greeting is activated. When active, it supersedes all other greetings. When you deactivate this greeting, you have to reactivate any custom greetings. |
| 6 |
Record Name |
The system uses this greeting in any circumstance when the system plays your name, for example, for the default greeting, or when you leave a message in another subscriber's mailbox. |
Step 2: After you record your greeting, you can select:
Greeting Options
| Key |
Option |
| 1 |
Listen to the greeting. |
| 2 |
Activate or deactivate the greeting. (Deactivating your personal greeting will automatically activate the default system greeting.) |
| 3 |
Rerecord the greeting. |
| 6 |
Erase the greeting. |
| *2 |
Return to the previous menu. |
Step 3: Repeat steps 1 and 2 to work with other greetings.
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Setting up Mailbox Options: Login and Notification
This section provides you information on how to customize your voicemail service.
Login Options:
To ensure privacy, you are required to change your four-digit PIN when you first set up your mailbox. Your PIN should be easy to remember but difficult for others to guess. Please write down your PIN and keep it in a safe place.
Change you PIN:
- From the Main Menu, press 4 to change your mailbox settings.
- Press 3 for login options.
- Press 1 to change your PIN.
Automatic Login Options:
When activated, this convenient feature allows you to save time by accessing your home voicemail service from your own phone without having to enter your phone number or PIN every time.
Note: Automatic Login does not work when retrieving messages away from home, so we suggest that you write down your PIN and keep it in a safe place for reference.
At the Main Menu:
- Press 4 to change your mailbox settings.
- Press 3 for login options.
- Press 2 to turn Fats Login on or off. When on, this feature allows you to enter your mailbox without entering your 10-digit phone number when dialing directly from your home phone.
- Press 2 to turn PIN Skip on or off. When on, this feature allows you to enter your mailbox without entering your four-digit PIN when dialing directly from your home phone.
Note: PIN Skip will work only when Fast Login is also turned on.
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Message Notification Settings
You have the option to change how and when you are notified of new messages in your inbox.
- From the Main Menu, press 4 to change your mailbox settings.
- Press 4 to change message indicator notification settings.
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Message Playback
You have the option to change the way your messages are played back to you, including having your messages play automatically when you log in, or choosing urgent messages to play first.
- From the Main Menu, press 4 to change your mailbox settings.
- Press 5 to change message playback setting
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Group Mailboxes
This valuable feature allows family members or roommates to receive messages in separate, private mailboxes and create individual greetings for each mailbox.
To Activate Group Mailboxes:
You must contact Charter Customer Care to activate this feature.
Note: When you call to have this feature activated, your current voicemail box will be entirely reset. Please take note of this, as any messages in your current mailbox will be deleted and all mailbox greetings and personal options will be reset.
To Activate Group Mailboxes:
- Dial your seven- or 10-digit home phone number.
- You will be prompted to select the mailbox that you want to set up.
- Press 0 for Common Mailbox
- Press 1 for Mailbox 1
- Press 2 for Mailbox 2
- Press 3 for Mailbox 3
- Press 4 for Mailbox 4
- Voice instructions will guide you to create a new four-digit PIN for that mailbox and record greetings.
Turning Group Mailbox On/Off:
Once the Group Mailbox feature has been activated by Charter Customer Care, you will be able to turn your sub-mailboxes on or off directly from the Main Menu at any time.
- Press 6 from the Main Menu to select the Incoming Calls function.
- Press 2 to work with your Group Mailbox.
- Press 1 to turn the Group Mailbox on or off.
Note: Only the Common Mailbox will have the ability to turn Group Mailbox on or off. If the Group Mailbox feature is off, the sub-mailboxes can no longer be accessed.
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