There are several ways to Pay your bill:
Online at Charter.com
Other ways to pay
- Use your bank web site pay bill option - Charter also accepts payments you may schedule using your bank web site.
- Pay by phone - call 1-888-438-2427 to pay each month using our Phone Automated Service.
- Pay by mail or in person - to receive the proper credit for a payment by mail, you will need your bar coded payment coupon from your billing statement.
- There are two convenient ways to obtain this coupon - click here to log into My Account and print your payment coupon or use your paper statement payment coupon.
- Pay in person - click here to find the location nearest you.
- Agent assisted payment - for a small fee of $1.99 an agent will assist you in making a payment. Click here to chat or call 1-888-438-2427 to request an agent.
You may also select a help topic question from this list
My Bill
What is My Bill on My Account?
My Bill tab lets you view, schedule and make payments online. You can make payments anytime, anywhere, from almost any computer with Internet access. You may also view your statements online.
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How to: Access My Account and My Bill
Step 1: Login with your existing Username/Password or follow the simple steps below to register.
| Already have a My Account? |
New My Account User? |
1. Go to:www.charter.com/myaccount
2. Select Pay Bill Options button or the My Bill tab.
(Step 2B)
|
1. Click Here for registration instructions
(Step 2A) |
Step 2A: My Account Registration Instructions
- Enter your 4 digit Security Code (see image below) and your 16 or 19-digit Charter account number at: www.charter.com/myaccount.
- Click Register Here.
- Type your preferred Username and Password in the required fields.
- Select a Secret Question and type your preferred Answer
- Click the Register button, and you are ready to access the Pay/Bill Options from the My Account menu.
Step 2B: My Bill Options Available from My Account.
Outline of
My Bill Options
(green menu)
My Account
Home |
Link to the My Account Overview or Home page. |
Bill Delivery
Options |
The ability for you to choose how your monthly bill is delivered.
- Online (Paperless)
- Receive paper bills and view online
|
Payment
Options |
Pay your bill each month or enroll to automatically pay the balance due each month using your preferred payment method.
- Checking or savings account.
- Debit or credit card (Visa, MasterCard, or Discover accepted).
|
| Recent Activity |
View your account payments and purchases.
- Recent payments and adjustments.
- Charter On Demand and Charter Pay-Per-View purchases.
|
| View My Bill |
View your current statement. (Requires adobe reader to open) |
Available
Statements |
Statement options:
- View/Print up to 6 available statements after you register.
- View/Print Call Details for telephone customers.
|
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What is an eBill or online statement?
An eBill (electronic bill) is a snap shot of the customer's current paper bill that can be viewed online. Click here to create a My Account username and password to view electronic bills. You may also select to view recent payments online by logging into My Account and selecting the My Bill tab.
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What are my minimum Internet browser requirements to access My Account?
Any of the following - Internet Explorer 5.5 and higher, Netscape Navigator 6.2 and higher or AOL 5.0 and higher. Your browser must have Cookies and Java Script enabled and support 128-bit SSL Encryption.
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How secure are my online bill payment and personal information?
Charter Communications uses several methods to ensure that your information is secure:
- User Name and Password: Your user name and password are unique identifiers that only you know. If you don't share your user name and password with anyone, then no one else can sign onto the site pretending to be you.
- SSL: Charter Communication uses SSL (secure sockets layer) that ensures your connection and information is secure from outside inspection.
- Encryption: Charter Communication uses 128-bit encryption to make your information unreadable as it passes over the Internet. Please note that most browsers use 40-bit encryption. For the highest level of security available, we suggest you use 56-bit encryption to access your bill. You can download 56 or 128-bit encryption by visiting one of the following Web sites:
For Microsoft Internet Explorer, please go to:
http://www.microsoft.com/windows/ie/downloads/default.mspx.
For Netscape Navigator, please go to:
http://browser.netscape.com/ns8/
- Automatic Time Out: Charter Communication automatically signs you out of a session if you are inactive longer than 15 minutes. We recommend you sign out immediately after you are finished viewing statements, or scheduling and making payments.
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How do I update my automatic payment online?
You may update Auto Pay (automatic payment) online at any time by logging into My Account at www.charter.com/myaccount and select Pay/Bill Options. Click here to view steps to update your information.
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Registration and Manage Contact Information
Who can register to use My Bill on My Account?
If you are an active customer you may register to use My Account at www.charter.com/myaccount.
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Does Charter verify that the account I am registering is really my account?
Yes, you will be asked to input the security code and account number to verify your account (located on your statement).
Why do I need to provide you with my email address?
Your contact email address is used to send you an email notification each month when your statement is available online.
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If an account is in a name other than my own, can I still sign up for My Account?
Yes, if you are an authorized user and have the correct security code and account number as it appears on the monthly paper statement. Learn More
What should I do if I forget my Username or Password?
If you forget your password, click Forgot Password and enter your secret question and answer in the space provided. We will verify your online account information and allow access to change your information online. If you forget your Username, you should contact Customer Service at 1-888-438-2427.
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How do I change my password?
You may change your password with the My Profile tab on My Account.
How do I change my contact email address?
You may change your email address with the My Profile tab after you login to My Account.
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Why do I need to notify Charter of a change to my email address?
The contact email address you provided is used so that you can receive any email notification when the statement is ready for viewing each month; as well as confirm payments or changes online.
View My Bill
Does the My Account Summary reflect recent activity since the last statement?
Not on the My Account Overview as it is a snapshot of the monthly statement as of the last bill cycle. You may view Recent Activity for details on your recent payment by selecting My Bill.
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Will I receive a reminder that I have an Online Bill ready for viewing and payment?
Once you register, you will begin receiving a monthly email notification to the contact email address you provided to remind you that your bill is available online and is ready for payment.
When can I view past bills?
After you register, statement retention begins with the following bill and as the statement history continues you can view up to six months of previous bills by selecting Available Statements located on the My Bill tab.
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Can I view recent activity?
Yes, login at www.charter.com/myaccount and select My Bill tab from My Account; then select Recent Activity to view recent payments and purchases.
The amount on my online bill seems incorrect. What should I do?
Please remember that the balance due is just a snapshot of your last statement balance. Select the My Bill and then Recent Activity to view recent payments and purchases. As always, if you have questions about your statement, please chat live now or contact us at 1-888-438-2427.
Pay My Bill
What types of payments can I make on Charter.com?
Electronic Funds Transfer Service (EFTS) from your checking or savings account, debit card or your credit card (Visa, MasterCard and Discover accepted). Any of these payment types can be a one time or recurring payment.
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Can I make a payment greater than my regular monthly payment amount?
Yes, for one-time payments, simply type in the amount of the payment you wish to send instead of your regular monthly payment amount.
Is a one time payment recorded on my account immediately?
Yes, one-time payments are real time payments withdrawn from the bank or credit card company immediately when you receive a confirmation number on this web site. Please print or save a copy of the Payment Confirmation page for future reference.
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Can you cancel a one time payment?
No, one-time payments are real time payments withdrawn from the bank or credit card company immediately. You will need to notify your bank or credit card company for assistance.
When can I expect my recurring monthly payment to be posted to My Account?
The payment will be scheduled 20 days after the next bill cycle date. Please select another method of payment until Auto Pay or Auto EFTS appears on your statement.
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How can I confirm that a payment has been made?
You may select My Recent Activity link located from the My Bill tab. Please note: recurring payments will only display for one month, while one-time payments will display for up to six months. You may also check to see if the transaction has cleared your bank or credit card company.
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Bill Delivery Method
How do I cancel my paper bill and Go Paperless?
Now that you will receive an electronic bill you may print anytime, you may elect to cancel your paper bill at any time. Simply login to My Account, select My Bill tab from My Account; then select the Go Paperless to submit your change.
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May I change how I receive my Billing Statement?
Yes, you may elect to cancel your paper statement at any time or choose to receive both online and paper statements. Simply login to your account at www.charter.com/myaccount and select My Bill tab from My Account; then select the Bill Delivery Method button to submit your change.
You will receive an email within a few minutes confirming your preferred statement delivery at your contact email address listed on the My Account, Profile tab.
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How do I view my telephone call usage details?
All you need to do is login to My Account, click on My Bill, and then click the Call Details to view the Call Details table.
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Other Ways to Pay
How do I use my online bank pay bill option?
Charter accepts payments you may schedule using your bank web site. Simply access your bank web site and add Charter as one of the payees to schedule your next payment. Please be careful to input your account number exactly as it displays on your Charter bill as your bank will pay the amount to the account number you enter.
NOTE: You should print your online bank confirmation and retain until you see the payment reflected on your bill. Some bank web sites also offer automatic payment.
How do I pay by phone?
Please call 1-888-438-2427 to pay each month using our Phone Automated Service.
How do I pay by mail?
- To receive proper credit for a payment by mail, you will need your bar coded payment coupon from your billing statement. There are two convenient ways to obtain this coupon: click here to log into My Account and print your payment coupon or use your paper statement payment coupon.
How do I pay in-person?
- Click here for the location nearest you.
How do I request a customer care agent to assist me in making a payment?
For a small fee an agent will assist you in making a payment. Click here to chat or call 1-888-438-2427 to request an agent.
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