Charter Communications, Inc. is a Fortune 500 company and the fourth-largest cable operator in the United States. In this role, we are privileged to provide advanced video, high-speed Internet, and telephone services to approximately 5.5 million residential and business customers in 27 states. Microsoft co-founder Paul Allen is our Chairman and majority owner.
At the core of our mission is to provide our customers with value. We strive to do this every day by offering high-quality entertainment and communication services, continually improving customer care, and through the unwavering commitment of our more than 16,000 employees nationwide.
High-Quality Services
In an age where being connected through digital technology is crucial to nearly everyone, Charter is proud to offer advanced communications services that “Bring Homes to Life.” For example, we offer today’s most advanced video services, including the increasingly popular High-Definition programming and Digital Video Recorder service. Plus, our customers can choose from more than 6,000 video-on-demand movies and shows – 24/7.
Charter is also a leader in High-Speed Internet connections. At 60 Mbps, our Charter High-Speed® Internet Ultra service is the fastest residential service in the U.S. In addition, we offer 20 Mbps Charter High-Speed® Max service nationwide. And all of our Internet services come with the Charter Security Suite™ to protect our customers against online threats and intrusions.
With more than 1.7 million telephone customers, Charter is the 10th largest provider of landline telephone service in the nation. Our Charter Telephone® product offers exceptional sound quality and reliability, not to mention today’s most popular calling features. And because we always strive to offer our customers value, they enjoy unlimited local and long distance calling for one low monthly fee.
The Charter Bundle™ – Maximum Value at an Affordable Price
To provide our customers with additional savings and convenience, we offer bundles of two or three Charter services for one value-based price. Customers who combine their cable television, high-speed Internet, and telephone services into a “triple-play” bundle receive the greatest value for their communication dollars. As a result, more than half of our customers are currently enrolled in “The Charter Bundle™.”
Committed to Customer Care
As digital technology melds video, audio and voice communications with personal computing and the Internet, we continually strive to improve every aspect of our customers’ experience. In keeping with this commitment, we’ve implemented state-of-the-art call centers that feature sophisticated technologies and tools designed to provide the fastest and most efficient service available.
As part of this technology platform, our Customer Care representatives assist our customers over the phone, by e-mail, via online chat, and through interaction on social media. Regardless of the technology used, however, Charter representatives always strive to meet our customers’ needs and resolve their issues during the first contact.
Local Service from Local Employees and ‘Good Neighbors’
Divided into two operating groups, Charter's organizational structure provides for efficiency and consistency in our operations. It also allows us to focus on our operating philosophy, which stresses the importance of local management making local decisions that best serve our customers.
Charter’s business and advanced network have been built by local employees who live and work in the same communities as our customers. With more than 16,000 Charter employees working in more than 4,000 locations across the country, we're able to respond quickly to our customers’ communications needs, whatever they may be.
In addition, Charter employees participate in a broad range of local activities and charitable projects. They take great pride in the company and are fully engaged in our “Good Neighbor” philosophy of serving the communities in which they live and work.
By delivering high-quality services, focusing on customer care, and through the unwavering commitment of our employees, we are able to make good on our unique promise: “Charter Brings Your Home to Life.”